Privacy Policy

Who we are

This website is operated by Tri-Pacific Heating & Air Conditioning, L.P. ("Tri-Pacific," "we," "us"), 2116 E Walnut Ave, Fullerton, CA 92831, (714) 888-6820.

Information we collect

• Information you give us through our quote and Instant Quote forms: name, phone number, email, service address, ZIP code, the kind of service you need, how urgent it is, and any notes.
• Information collected automatically when you use the site: pages viewed, device and browser type, approximate location from IP address, and referring site, through Google Analytics cookies.

How we use it

• To respond to your request by phone, text or email, schedule service and prepare quotes.
• To route your request to the right team member, including by text message to our staff.
• To understand how our website is used and improve it.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Who we share it with

Service providers who help us run the website and communications — website hosting and form processing, our text-messaging provider, and analytics — only as needed to provide those services. We may also disclose information if required by law.

Text messages

If you submit a form, we may call or text the number you provide about your request. Message and data rates may apply. Reply STOP to any text to opt out.

Cookies and analytics

We use Google Analytics to measure site traffic. You can block cookies in your browser settings or use the Google Analytics opt-out add-on.

Your California privacy rights

California residents may request access to, correction of, or deletion of personal information we hold about them, and may not be discriminated against for exercising these rights. To make a request, call (714) 888-6820 or write to us at the address above.

Data retention and security

We keep request information only as long as needed to serve you and meet legal and business record requirements, and we use reasonable safeguards, including HTTPS encryption on this site.

Children

This site is not directed to children under 16, and we do not knowingly collect their information.

Changes

We may update this policy; the effective date above shows the latest version.